Symptoms

• Patch files fail to download
• Patch definitions fail to update
• Threat definitions files fail to download
• Activation or License Refresh fails
• Home page RSS feed fails to load
• Product check for update fails

Purpose

This article provides a list of required web addresses for the Protect application.

Cause

This issue occurs if one or more web addresses required by the Protect console server are blocked.

Resolution

To resolve this issue, ensure that these Web addresses required by Protect are accessible and allowed through firewalls, proxies, or web filters:

• http://a1540.g.akamai.net
• http://archive.apache.org
• http://ardownload.adobe.com
• http://cdburnerxp.se
• http://download3.vmware.com
• http://h20000.www2.hp.com
• ftp://mozilla.stu.edu.tw
• http://java.com
• http://mail.bolioshot.com
• http://airdownload.adobe.com
• http://audacity.googlecode.com
• http://messenger.yahoo.com
• http://download.cdburnerxp.se
• ftp://ftp.adobe.com
• ftp://ftp.winzip.com
• ftp://ftp.attglobal.net
• http://appldnld.apple.com.edgesuite.net
• http://desktop.google.com
• http://download.nullsoft.com
• http://picasa.google.com
• ftp://ftp.mozilla.org
• http://cgl.microsoft.com
• http://attnetclient.com
• http://ftp.hp.com
• http://ftp.opera.com
• ftp://releases.mozilla.org
• http://content.rim.com.edgesuite.net
• http://download.cdn.mozilla.net
• http://cache.pack.google.com
• http://qtinstall.info.apple.com
• http://cdn04.foxitsoftware.com
• http://download.documentfoundation.org
• http://download.jp.microsoft.com
• http://download.imgburn.com
• http://get3.opera.com
• http://www.mozilla.com
• http://code.msdn.microsoft.com
• http://download.macromedia.com
• http://download.tuxfamily.org
• http://download.citrix.com.edgesuite.net
• http://ftp.adobe.com
• http://hfnetchk4.shavlik.com
• http://www.uvnc.com
• http://download.newaol.com
• http://files2.zimbra.com
• http://download.adobe.com
• http://iweb.dl.sourceforge.net
• http://download.skype.com
• http://downloadarchive.documentfoundation.org
• http://downloads.sourceforge.net
• http://get.adobe.com
• http://ftp.mozilla.org
• http://superb-dca2.dl.sourceforge.net
• http://superb-dca3.dl.sourceforge.net
• http://superb-sea2.dl.sourceforge.net
• http://support.microsoft.com
• http://hivelocity.dl.sourceforge.net
• http://swdownloads.blackberry.com
• http://ftp.ussg.iu.edu
• http://ftp.osuosl.org
• http://localhostnt4w
• http://upgrade.skype.com
• http://filezilla-project.org
• http://hotfixv4.microsoft.com
• http://notepad-plus-plus.org
• http://voxel.dl.sourceforge.net
• http://fpdownload.macromedia.com
• http://mirrors.syringanetworks.net
• http://microsoft.com
• http://realvnc.com
• http://static.slysoft.com
• http://support1.uvnc.com
• http://www.videolan.org
• http://www.zimbra.com
• http://mozy.com
• http://pidgin.im
• http://software-dl.real.com
• http://tomcat.apache.org
• http://support.citrix.com
• http://go.microsoft.com
• http://tortoisesvn.net
• http://www.aim.com
• http://www.apple.com
• http://www.citrix.com
• http://www.coreftp.com
• http://javadl.sun.com
• http://localhost
• http://mozilla.stu.edu.tw
• http://www.7-zip.org
• http://office.microsoft.com
• http://mirror.sdunix.com
• http://www.download.windowsupdate.com
• http://www.gtlib.gatech.edu
• http://www.getpaint.net
• http://silverlight.dlservice.microsoft.com
• http://support.apple.com
• http://www.foxitsoftware.com
• http://sourceforge.net
• https://support.citrix.com
• http://www.goo.bar.baz
• http://www.adobe.com
• http://surfnet.dl.sourceforge.net
• http://www.realvnc.com
• http://www.google.com
• http://www.landesk.com
• http://www.imgburn.com
• http://xh.yimg.com
• https://secure.mozy.com
• http://www.seamonkey-project.org
• http://wiresharkdownloads.riverbed.com
• http://www.java.com
• http://www.libreoffice.org
• http://www.winamp.com
• https://ftp.mozilla.org
• https://hfnetchk4.shavlik.com
• http://www.microsoft.com
• http://www.skype.com
• https://www.blackberry.com
• http://www.vmware.com
• https://addons.mozilla.org
• ftp://ftp.hp.com
• http://appldnld.apple.com
• http://audacity.sourceforge.net
• http://dl.google.com
• http://download.microsoft.com
• http://download.windowsupdate.com
• http://download.winzip.com
• http://download-akm.skype.com
• http://forum.shavlik.com
• http://heanet.dl.sourceforge.net
• http://openoffice.cs.utah.edu
• http://opera.com
• http://supportdownload.apple.com
• http://wl.dlservice.microsoft.com
• http://www.apache.org
• http://www.dotpdn.com
• http://www.gimp.org
• http://www.macromedia.com
• http://www.mozilla.org
• http://www.mozy.com
• http://www.rarlab.com
• http://www.real.com
• http://www.shavlik.com
• http://protectservices.shavlik.com/
• http://www.slysoft.com
• http://www.uvnc.eu
• http://www.winzip.com
• http://www.wireshark.org
• http://xml.shavlik.com
• http://updates.sunbelt-software.com
• http://hfnetchk4.shavlik.com
• https://na8.salesforce.com/ftp.mozilla.org
• http://license.shavlik.com
• http://autoupdate.shavlik.com
• http://www.sunbelt-software.com
• http://protect7.shavlik.com
• http://files2.zimbra.com
• http://download.tuxfamily.org
• http://audacity.googlecode.com

If you require the IP addresses to create exceptions you can find the IP addresses used for XML.shavlik.com here. To obtain the IP for vendor sites you can ping the site for the current IP address or contact the vendor to obtain this information.

Affected Product(s)

Shavlik Protect, All versions

vCenter Protect 8.x

Shavlik Rebrands